Customer information

  1. Your contractual partner
    For orders, the contract is concluded with Fachverlag Hans Carl GmbH, Andernacher Straße 33a, 90411 Nuremberg, Tel.: +49 911 95285 0, E-Mail:

  2. How to order from us
    Our offer is binding. With your order you accept our offer to conclude a contract. The contract is concluded when you send us your order. You will receive an order confirmation by e-mail.
    When you have found the subscription you want, you can place it in the shopping basket by clicking on the [Select] button.
    In the course of the further ordering process, you set up a customer account with us for your first purchase and select the payment method. In the last step, you will receive an overview of your order data under "3. Order & Pay" and can check and, if necessary, change all details. You can also correct input errors by navigating backwards in the browser or by cancelling the order process and starting again. To complete the purchase, you must accept our General Terms and Conditions and press the button [order with obligation to pay]. This will send the order to us.
    We save your order, the order data entered and the entire text of the contract. We will send you an order confirmation by e-mail with all order data and the entire text of the contract. You also have the option of printing out both the order and the General Terms and Conditions before submitting the order. Finally, you can access your orders at any time via your customer account.

  3. Our customer service
    If you have any questions, complaints or claims, please contact us. You can reach us Monday - Thursday between 9:00 a.m. and 4:00 p.m. and Friday between 9:00 a.m. and 1:00 p.m. at +49 911 95285 31 or by e-mail at

  4. Warranty
    If you are a consumer and place an order with us for a purpose that cannot be attributed to your commercial or professional activity, you have a statutory warranty right.

  5. This is how you can pay
    Payment can be made by PayPal, credit card (VISA, Mastercard) or invoice. We reserve the right to exclude individual payment methods. The invoice amount is to be transferred to our account within 10 days. If you pay by PayPal, you will be taken directly from the order process to the payment pages and make the transfer.

  6. Online platform (OS platform) for out-of-court dispute resolution
    The European Commission provides a platform for online dispute resolution (OS). This can be reached via the following Internet address:
    We are not willing or obliged to participate in a dispute resolution procedure of the consumer arbitration bodies.